Payment & Shipping

The price of delivery within the U.S. is between $40–$75; however, we offer FREE delivery for all our items within the U.S.

Our items are shipped within the U.S. via DHL, UPS, or FedEx Tracked. Deliveries generally take 1–4 working days.

Orders placed after 12 pm will be sent on the next working day unless we instruct you otherwise. 

Items may be available for pickup, but please contact us to discuss this.

All items will be dispatched within 24 hours of purchase; however, please note that orders will not be dispatched over the weekend.

If the delivery is not signed for and no one is available to receive your package, the courier will leave a card, allowing you to re-book a delivery with the courier or pick up the order from the depot.

The electric scooter will be returned to us if the courier is unable to successfully deliver the order after three attempts.

ALPHA SCOOTZ reserves the right to charge an additional shipping cost if the customer would like the order re-sent after it has been returned to us following three failed deliveries.

Items returned to us by the courier will be added back into our stock, and your account will be credited with the order total, minus shipping costs and the fee the courier charges to return the goods to us. If you wish to have the order re-shipped, a new order will need to be created.